How we collect, use, and protect your personal information
Last Updated: January 1, 2024
Heglo Capital ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
We may collect information about you in a variety of ways. The information we may collect via the website includes:
Personally identifiable information, such as your name, email address, telephone number, date of birth, address, tax file number, and other information you voluntarily give to us when you register with us, express an interest in obtaining information about us or our products and services, or otherwise contact us. This information is necessary for us to provide our investment services and comply with legal and regulatory requirements.
Financial information, such as bank account details, investment preferences, transaction history, and source of funds that we collect when you invest with us or use our services. This information is required to process your investments and comply with anti-money laundering regulations.
Information our servers automatically collect when you access the website, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the website.
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the website to help customize the website and improve your experience. When you access the website, your personal information is not collected through the use of tracking technology.
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the website to:
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These third parties are bound by confidentiality obligations and are prohibited from using your information for any other purpose.
If we undergo a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.
We may disclose your personal information for any other purpose with your consent.
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
We implement the following security measures:
Under the Privacy Act 1988 (Cth) and other applicable privacy laws, you have certain rights regarding your personal information:
You have the right to request access to the personal information we hold about you and to request corrections if you believe the information is inaccurate, incomplete, or out of date.
You may opt-out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
If you believe we have breached your privacy rights, you have the right to make a complaint. We will respond to your complaint within a reasonable time. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC).
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law. We are required by law to retain certain records (including investment records) for a minimum period of 7 years.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information.
Your information may be transferred to, stored, and processed in a country other than Australia, including countries that may not have equivalent privacy and data protection laws. When we transfer your information internationally, we will take appropriate safeguards to protect your information.
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. Any changes will be effective immediately upon posting the updated policy on the website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
If you have questions or comments about this Privacy Policy, please contact us at:
Heglo Capital
Level 25, 123 Collins Street
Melbourne, VIC 3000
Australia
Email: privacy@apexfinance.com.au
Phone: +61 3 9123 4567